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Download FAQs

I cannot download the program...

Do I need administrator privileges?

I have purchased a license for 10 worksplaces (users accounts) ...

I have purchased the program. Do I need to download it once again?

I cannot download the program...
I've tried all possible ways of downloading the program, still I fail to download it. How do I get the copy I have purchased?

:
Web is huge and there's place for unpleasant surprises of any kind. Still, you shouldn't feel desperate. If you were able to e-mail us, we'll most likely be able to e-mail the installation file of the program to you.

It is less convenient than downloading the program from our website, but it may be the only way out of this situation.

Please contact our support team to request this service.

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Do I need administrator privileges?
Do I need administrator privileges to install the program for all users of one computer?

:
No, you don't need such privileges.

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I have purchased a license for 10 worksplaces (users accounts) ...
I have purchased a license for 10 worksplaces (users accounts). Do I need to download the installation file five times?

Solution:
No, you don't. Download the file once and copy it to other computers via LAN or using a CD with this installation file.

Please note that you can use a 10 workstations license for ten workstations only.

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I have purchased the program. Do I need to download it once again?
I have purchased the program. Do I need to download it once again to enter my serial number?

Solution:
Make sure you've installed the latest version of the program.
To do it, check the About box of the program and the message from your billing company.

If the same version of the program is specified in both About box of the program and the message from your billing company, you don't have to download the program once again.

Please check our FAQ section for information on entering serial number and activating the program.

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